FAQ

  • Is there an app to use the service?

    Customers do not need to install another app. You can either install a Chrome extension or just schedule a pickup through Messenger. 

  • What if I don’t know what plan I need?

    You can just use the on demand pickup and then switch to a plan.

  • What payment options do you provide for clients?

    We use Stripe to process payments. All main methods of payments are accepted. 

  • Do you have a money back guarantee?

    We provide 10 days money-back guarantee if you decide to cancel your subscription. 

  • Can I cancel my service?

    Yes, you can cancel your service at any time. We do not provide refunds after 10 days. 

  • Is it safe to leave my package on the porch?

    Yes, the same way carriers leave your deliveries for you, you leave your returns for a pickup driver.  

  • Is there a maximum weight?

    The maximum weight is 50 lb. There is no extra charge for all packages under 20 pounds. $1 extra fee for packages between 20 - 30 pounds, $2 for packages between 30-40 pounds and $3 extra for anything above 40 pounds.

Thank you!

We appreciate your question.

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